Frequently Asked Questions

Shipping and tracking
Orders ship within 24 hours (excluding weekends and U.S. holidays).

If your USPS tracking says delivered but you haven’t received your order, don’t worry—this happens sometimes. Packages usually show up within a day or two. If it still hasn’t arrived after 48 hours, just reach out and I’ll help.

Do you offer expedited shipping?
Yes! You can upgrade to USPS Priority or Express at checkout.

Returns, cancellations and damages
Because orders ship quickly, I can’t cancel once they’re placed, but you’re welcome to return within 14 days of delivery. Items must be in like-new condition, and buyer covers return shipping. If your order arrives damaged, just send me a photo and I’ll replace it right away at no cost to you.

What are ornaments and stackables made from?
The ornaments and stackable bowls aren’t glass, they’re crafted from sturdy resin. Some people say they feel a bit like wood because of their weight, but they’re still light enough for the ornaments to hang easily on the tree.

Will the ornaments make me cry happy tears?
Probably. It happens a lot.

Wholesale
If you’re a retailer, you can shop Twinkltoast on Faire using this link:
👉 faire.com/direct/twinkltoast
You can also order directly through the Twinkltoast Wholesale Portal, just send me a message and I’ll help you get started.

But I was looking for...
Looking for a product or design you don't see here? Let me know! I love hearing new ideas and suggestions.